To make a routine appointment to see your doctor, either telephone 01822 613517 or 01822 616131 or call in at reception.
When making an appointment, please bear the following points in mind:
Most blood and urine tests are available 2 to 3 days after they have been taken. Other tests may take longer.
You will be contacted by telephone or letter if there is an abnormality with any result. Normal results will not usually be passed to you in this way, however you may wish to telephone the surgery for the result. If you would like to discuss the result with your doctor, it is advisable to check that the test results have arrived before arranging an appointment.
Also please phone yourself as, for reasons of confidentiality, results are not normally given to a third party.
Home visits are available, at the doctor’s discretion, to those patients too ill to attend the surgery. If at all possible, please come into the surgery as home visits are time consuming and a more complete assessment can be made at the surgery.
If you feel that a home visit is necessary, please bear the following points in mind.
The doctor may telephone you, prior to visiting your home, to assess the urgency of the problem so that the doctor can plan his/her rounds.
Each day, one of our doctors (usually one of the Partners) is nominated to be the Duty Doctor. His or her role is to deal with all urgent requests and problems that arise on that day. In addition the Duty Doctor conducts Telephone Consultations with patients (am and pm) and, if urgent, will arrange to see patients that day too. On occasion you may be given an appointment with the Practice Nurse rather than the Duty Doctor. Each case will be assessed individually.
Should you feel that you need a same day appointment, the receptionist will take your number and the Duty Doctor will call you back.
The doctor will sort each request according to need (this is known as TRIAGE) and will arrange for you an appointment that is mutually agreeable.
Some days are busier than others and some people may be more or less unwell than you. Please bear this in mind when using this service - it may be more appropriate to have an appointment later in the week.
Please be reassured that you will be seen on the same day if your condition or
problem needs urgent attention.
If you think you have an urgent medical problem, please let the receptionist know and the Duty Doctor will assess the level of priority and an appointment will be given on the same day if required.
The doctors usually arrange to cover each other for short periods of leave. However on occasions we may employ an additional doctor, known as a Locum, to provide extra assistance.
This is a baby friendly surgery. Facilities aimed to make your visit with children less stressful include:
Please feel free to breast feed your baby or, if you are bottle feeding and would like the feed to be warmed, please ask the Health Visitor or one of the Receptionists.
We have a portable hearing loop at reception for patients who are hard of hearing. This can be moved into the doctor's consultation room on request for your consultation.
For any patients who find it hard to read this brochure, we offer it on CD format. Please request a copy from Jo Pole, Information Officer, if required.
If you wish to have access to your medical records please either ask your General Practitioner or speak to the Practice Manager.
This practice operates in compliance with:
The Freedom of Information Act 2000
The Data Protection Act 1998
If you require further information about these Acts please enquire at the reception desk or arrange to speak with the Practice Manager.
If you have a particular complaint that you wish to bring to our attention, please speak to the Practice Manager in the first instance and she will do her utmost to resolve your complaint. She will immediately arrange a preliminary discussion with you to resolve the matter if possible.
Please click here to view our complaints procedure.
If you need a Third Party Complaints Form to enable you to act on another persons behalf, click here.
In the UK since 2004, all patients are registered with a practice and not an individual doctor. Therefore, at Tavyside Health Centre, we do not have named doctors for each patient. That does not mean we do not recognise the doctor-patient relationship, which for many is very important. You are entitled still to choose which doctor you would prefer to see, and we recognise that this preference may change over time or from problem to problem.
Please be aware that we (the doctors) all need to attend courses and meetings; and particularly in the present political climate, work on developing the practice… and take leave. The result is you may not always be able to see the doctor of your choice if you wish to be seen within a few weeks. If you do not specify a named doctor you will be able to see another sooner; and if you feel you need to see a doctor today, the Duty Doctor will always be able to speak to you to discuss the most appropriate way to deal with your problem.
We trust you will be able to understand this change, which is not a decision taken in isolation but one laid down in statute. The change reflects the trend towards Primary Care Teams of healthcare specialists - a response to ever increasing medical capabilities and patient expectations which no doctor, even if present 24 hours a day 7 days a week, could effectively and safely manage alone.
If someone dies at home you must call your doctor who will certify the death. Unless the doctor decides to refer the matter to the Coroner, he or she will prepare a Medical Certificate within the next day or so.
This certificate must be taken to the local Registrar of Births or Deaths within five days of the death. Your funeral director will give you the Registrar’s address and opening hours and will explain what you have to do when you get there.
The Registrar will require personal details of the deceased such as their date and place of birth and death, a marriage certificate if this applies, and will want to know whether they were receiving a pension or any welfare benefits. The Registrar will then issue the Death Certificate and the notification of disposal which should be given to the funeral director.
You will also need more than one copy of the Death Certificate, probably as many as five altogether. You will need a copy for the Will, for any pension claims, insurance policies and investments.
Sure Start Children's Centre are places where families with children under 5 years old can access services and get help and support.
Tavyside Health Centre has its own dedicated Pharmacy (within the Health Centre), supplying and assisting you with all your prescription and medical requirements.
The top floor of Tavyside is home to a state of the art Conference and Training Centre, which can be hired for all your Conference and Training needs.
Tavyside is a designated panel centre for the High Commission.